Senior Operations Manager
Marco Morales comes to RMC with an extensive and impressive track record in destination management. From 1998 to 2013, he oversaw all operations in Los Cabos for the DMC, Terramar, and also served as Destination Manager in their Panama office. During his tenure, his achievements included enhancements in service standards, control and supervision of the transportation fleet, as well as efficiencies in costing and accounts receivables. His responsibilities also consisted of staff recruitment and training, monthly group planning, group operations, the supervision of reports, administrative controls, and budgets. After leaving Terramar, Marco joined AM&I DMC and Outdoor Baja Expeditions to round out his work experience. Raised in Guadalajara, Marco started working at an early age in the automobile industry, which introduced him to the importance of customer service. In 1995, he moved to Puerto Vallarta to work in the new, untapped world of the tourism industry. Marco began as a sales representative, but it did not take long for the operations side to get into his blood. With a wealth of experience, Marco is ready to provide impeccable service to all RMC clients planning groups in Los Cabos.