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Senior Operations Manager/ Director of Operations (DOE)- Jackson Hole, WY

Location: Jackson Hole, WY (on-site, not remote)

Exemption status: Exempt

Reports to: General Manager

Salary: $75,000 – $105,000 (DOE), plus Pay for Performance Incentive Plan (PFP)

RMC, the world’s most innovative Destination Management Company, proud Fortune 5000 Inc and Global Stevie award Winner for Great Employers, is searching for a Senior Operations Manager/ Director of Operations (DOE). This is an exceptional opportunity for someone to establish a career with this premier organization.

The position will be based in Jackson Hole, WY, we do require our Senior Operations Manager/Director of Operations to live and breathe in the Jackson or the commutable vicinity.

We are interested in candidates who are looking for long-term employment and an opportunity to progress in their career.

Main Duties and Responsibilities:

• The Operations Manager is responsible for establishing and managing client relationships and accounts as well as the successful planning and execution of client programs and events.
• The Operations Manager is responsible to build, manage and maintain relationships with key corporate and incentive house client staff, as well as key staff at partner hotels and vendors/suppliers.

The ideal candidate must have:

• Destination Management experience; including event and program sales and/or Event Operations experience preferred.
• A minimum of three to five years of experience in event or hospitability operations.
• Bachelor’s degree from an accredited college or university in business administration, hospitality management, or similar applicable field. *A combination of education and experience will be considered.
• Effective oral and written communication skills, excellent interpersonal skills, and problem-solving skills.
• Proficient computer skills – including both hardware management and software familiarity; including Microsoft Office – Word, Excel, and Power Point.
• Ability to meet deadlines, prioritize and perform a wide variety of tasks over the course of the workday; must be accurate and conscientious.
• Strong background in negotiation skills required.

Compensation / Benefits:

• Competitive compensation plan
• Excellent benefit package offered

Please click the ‘Apply Now’ button below to submit your resume.

Job Title: Vice President of Operations 

Location: Remote with Extensive Travel – this is an imperative facet of this role

Exemption status: Exempt 

Reports to: Chief Operating Officer (COO) 

Salary: Competitive salary starting at $150,000, with potential for higher compensation based on experience and qualifications, plus Pay for Performance Incentive Plan (PFP) 

Are you a dynamic and experienced leader in operations and sales? RMC is seeking a Vice President of Operations to oversee and drive the success of multiple destination offices, with General Managers reporting directly to you. At RMC, we don’t just plan events—we create unforgettable experiences that inspire and captivate. As a premier Destination Management Company (DMC), we are committed to innovation, excellence, and exceeding client expectations. Reporting to the COO, the VP of Operations will play a pivotal role in shaping operational strategy, driving revenue growth, and cultivating a high-performing company culture. If you’re passionate about leadership and operational excellence in a fast-paced, creative industry, this is the opportunity for you.

Job Description: 

The Vice President of Operations (VP of Operations) will lead, direct, and oversee the sales & operations of multiple destination offices within a specified region, ensuring operational effectiveness, profitability, and alignment with RMC’s goals. Reporting directly to the Chief Operating Officer (COO), this role is integral to driving the overall sales & operational strategy, fostering an engaging company culture, and collaborating with senior leadership to meet company objectives. The VP of Operations will ensure operational efficiency, support talent development, and explore new opportunities to expand RMC’s footprint, and drive revenue growth. 

 

Key Responsibilities: 

 

Sales & Operational Leadership 

 

Strategic Direction, Sales & Operational Excellence:  

• Plan, direct, and coordinate sales & operations across destination offices, ensuring alignment with RMC’s goals. 

• Collaborate with the destination GMs to develop sales & operational strategies and guide the organization toward continued growth and profitability. 

• Ensure daily sales & operations run smoothly by providing support to General Managers (GMs) and destination offices in execution and decision-making. 

 

Office Performance & Profitability: 

• Oversee revenue and profitability reporting for destination offices. 

• Review office performance metrics and provide guidance to improve efficiency and profitability. 

• Develop and implement cost-effective operational practices while maintaining high-quality service delivery. 

 

Expansion & Growth Strategy: 

• Research and recommend emerging destinations for potential new office openings. 

• Provide insights to the COO regarding growth opportunities, alliances, and strategic partnerships. 

• Collaborate with GMs to explore local market trends and make informed recommendations on expansion. 

 

Contract Review & Business Transactions: 

• Provide oversight and approval for contracts, negotiations, and business transactions within destination offices. 

• Ensure that all contractual obligations align with RMC’s operational standards and financial goals. 

 

People & Culture Leadership 

 

Team Development & Succession Planning: 

• Lead, mentor, and develop GMs and other key team members across destination offices. 

• Create succession plans for direct reports, ensuring operational continuity and growth. 

• Foster a positive work environment that promotes performance, engagement, and development opportunities. 

 

Talent Recruitment & Engagement: 

• Collaborate with HR and executive leadership to support talent recruitment efforts. 

• Champion employee engagement initiatives that reinforce RMC’s values and culture across all offices. 

• Conduct office visits to engage with staff, review operational performance, and ensure alignment with company culture. 

 

Operational Improvement & Innovation 

 

Process Optimization: 

• Identify, champion, and drive processes, technologies, and training to improve sales & operational efficiency and streamline workflows across destination offices. 

• Collaborate with other divisions to execute the company’s goals and objectives. 

 

Client & Partner Relations: 

• Maintain strong relationships with key clients, hotel partners, and other stakeholders, ensuring sales & operational excellence and client satisfaction. 

• Work with destination GMs to align office sales & operations with client needs and expectations. 

 

Operational Cadence & Reporting: 

• Execute an office visit cadence, ensuring regular touchpoints with each office to monitor sales performance, operational needs, and team development. 

• Present periodic office performance reports to the COO, providing insights and recommendations to address any challenges or opportunities. 

 

Key Performance Indicators (KPIs) 

• Operational Efficiency: Ensure streamlined operations across destination offices, meeting or exceeding efficiency targets. 

• Profitability: Drive office-level profitability by maintaining cost-effective operational practices while maximizing revenue growth. 

• Employee Engagement: Maintain high levels of employee engagement and satisfaction, as measured by staff surveys and retention rates. 

• Client Satisfaction: Ensure high client satisfaction scores through exceptional sales & operational execution and service delivery. 

• Expansion & Growth: Successfully identify and recommend new revenue growth opportunities that contribute to destination expansion. 

 

Qualifications 

• Bachelor’s degree in Business, Operations Management, or a related field. MBA or equivalent is a plus. 

• Minimum of 5 years of experience in sales & operations leadership, with a track record of driving efficiency and profitability in a multi-location setting, preferably in the hospitality or events industry. 

• Proven ability to mentor and develop high-performing teams. 

• Strong business acumen with experience in contract negotiation and operational planning. 

• Exceptional organizational, communication, and problem-solving skills. 

• Ability to travel extensively to various destination offices and work across diverse teams and time zones. 
• Exceptional stress management skills, with the ability to remain composed and effective in fast-paced, high-pressure environments.
• Strong time management and organizational abilities, ensuring priorities are met and deadlines are achieved across multiple simultaneous projects.
• Proven experience in leading and working hands-on with diverse teams, driving success while managing multiple high-level projects and operational responsibilities.

Leadership Competencies 

 

Effective Communication: 

• Communicates a compelling and inspiring vision. 

• Practices attentive and active listening and effectively presents new opportunities and solutions. 

 

Leading Innovation & Change: 

• Ability to navigate through ambiguity and lead teams through continuous change and innovation. 

 

People & Culture Leadership: 

• Demonstrates strong emotional intelligence and can coach and mentor individuals to grow professionally. 

 

Business Acumen & Strategic Mindset: 

• Understands the company’s business model and makes sound decisions based on thorough analysis, experience, and judgment. 

 

Driving Results & Managing Execution: 

• Establishes clear direction and goals, delegates effectively, and ensures successful execution. 

 

Building Relationships & Alliances: 

• Develops and maintains partnerships with internal and external stakeholders, fostering long-term relationships that contribute to the success of the company. 

Physical Requirements:

• Ability to travel frequently to various destination offices and event locations, often with little notice, which may include air travel and extended periods away from home.
• Must be able to stand and walk for extended periods during on-site event management and inspections, etc.
• Capable of lifting and carrying materials up to 25 pounds unaided as needed for event setups or site visits.
• Ability to work long hours, including nights and weekends.
• Comfortable working in various environments, including indoor office settings and outdoor event venues, in all weather conditions.
• Ability to view screens for long periods of time.
• Ability to remain calm and composed while managing high-pressure situations and rapidly changing priorities, ensuring clear decision-making and effective leadership in stressful environments.

Application Process: 

Please submit your resume and a cover letter outlining your relevant experience and qualifications for the position of Vice President of Operations. In your cover letter, highlight examples of your leadership in sales & operations, team development, and business growth. We look forward to reviewing your application.